Module – Revision – Fundamenty przed Egzaminem Ósmoklasisty , Maturą oraz First Certificate in English B2 FCE
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Model 1
Subject: Complaint Regarding Poor Service and Long Wait Times
Dear [Manager’s Name],
I hope this message finds you well. I am writing to express my disappointment following my recent visit to your restaurant on [date] around [time].
Unfortunately, my experience was not up to the standards I have come to expect. I arrived at your establishment eager to enjoy a meal, but I faced extremely long wait times for my order.
After placing my order, I waited over [insert duration] before receiving my food, which was much longer than anticipated, especially given that the restaurant was not particularly busy at the time.
Furthermore, I was taken aback by the service I received from your staff. While I understand that everyone can have a bad day, the attitude displayed was not only slow but also somewhat rude. I felt dismissed when I asked for updates on my order, which added to my frustration. I believe that every customer deserves to be treated with respect and that timely service is essential to a positive dining experience.
I hope you can address these issues with your team to improve service quality in the future.
Thank you for your attention to this matter.
I look forward to your response.
Sincerely, [Your Name]
[Your Contact Information]
[Optional: Your Address]
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